Return and Refund Policy

Made-to-order products

All of our plates are made to order, with the registration number, rider number or other details you provide. Because they are personalised goods made to your specifications, they are not eligible for return, exchange or the 14-day right of withdrawal that normally applies to distance purchases in the European Union and the United Kingdom. Please check your order details carefully before completing your purchase.

Cancelling an order

If you need to change or cancel your order, contact us at info@endurolicenseplate.com as soon as possible. We can only cancel or change it if production has not yet started.

Damages and issues

Please inspect your order when you receive it. If the plate is defective, damaged in transit, or does not match what you ordered, contact us at info@endurolicenseplate.com within 14 days of receiving it, with your order number and a photo of the problem. We will then reprint and send a replacement or refund you, and we will cover any return shipping costs. If we made an error in the plate, we will correct it at no cost to you. We are not responsible for errors in the details supplied by you at checkout.

This policy does not limit your statutory consumer rights under applicable law, including your rights in the event of defective goods.

Returns

Please do not send anything back before contacting us. If we ask you to return a plate, we will send instructions and the address to use. Items sent back without first contacting us may not be accepted.

Refunds

If a refund is approved, it will be made to your original payment method within 14 days. Your bank or card provider may need additional time to post the refund. If more than 14 days have passed since we confirmed your refund, please contact us at info@endurolicenseplate.com.